STILLO ART STUDIO

Privacy policy

Updated 2 November 2026

Stillo is an Australian service that creates AI-generated studio-style portraits from photos you provide. The guest studio does not require an account. Optional subscriptions use an account.

Information used to make your portraits

We process your uploaded photo, its filename, your chosen look and poses, and a temporary session identifier. Photos may include personal information about you and others. Upload only photos you have permission to use. For children, you must be their parent or legal guardian, or have appropriate permission.

Processing and temporary storage

Your photos and generated portraits are temporarily saved on our server to create previews and downloads. Preview and purchase files may remain available during your temporary photo session so you can return from checkout or retry a download. Session cleanup and scheduled storage retention remove files; removal may not happen immediately after leaving or downloading. Keep your own copy of downloaded images; this service is not a permanent photo archive.

We use your uploads to provide your selected portraits, not for advertising or unrelated uses. Image-generation providers also receive your photo and generation instructions to perform the requested processing.

Service providers and overseas processing

Hosting and image-generation providers help operate the studio. Processing may occur outside Australia. Their own security, retention and processing practices also apply. This policy does not promise immediate deletion from every provider system.

Subscriber accounts

For subscriptions, we store your verified email address, authentication identifier, credit balance, billing references and portrait gallery. Firebase Authentication handles Google or email sign-in. Paid-plan portraits are available for 30 days from creation; trial portraits for 24 hours. Uploads are also temporary. Each portrait shows its expiry deadline, after which access is denied and scheduled cleanup removes session assets. Account and billing records may be retained for operation, disputes and required record keeping. Contact admin@aastudio.app to request account deletion; cancelling billing does not itself delete the account.

Subscription and refund records

Free Trial provides 300 credits once per eligible account. One-Time packs provide 2,000 credits for US$11.50; new Pro Monthly subscriptions provide 2,000 credits per billing cycle for US$7.50/month. Each successfully generated Standard image uses 100 credits. Purchased and monthly balances are recorded separately. Pro 4K images use 150 credits; upgrading an existing Standard image uses 50 credits. We record credit allocations and use, billing-period dates, and cancellation status to operate your plan. Unused subscription time and credits are non-refundable, subject to applicable consumer law. If you request an image-quality refund, we use the purchase reference, issue description, and relevant generated image to assess your request. See our refund policy. Do not email full card details.

Payments

Stripe handles checkout and card details. We receive and store payment status, checkout and payment references, the amount, and the images included in your purchase. We do not store full card details. Do not enter card details in the feedback form.

Anonymous feedback and technical records

The feedback form emails only your selected reason, selected detail, submission time and a randomly generated feedback reference to our studio inbox at admin@aastudio.app. Feedback is retained in that inbox for service review. It does not ask for your name, email, photo or order number, and feedback records are not linked to portrait sessions. Infrastructure may separately keep technical logs, including IP addresses and request details, for operation and security; anonymous feedback does not mean anonymous web browsing.

Website analytics

We use Google Analytics to understand visits, selected styles and poses, preview use, checkout conversion, downloads and technical failures. Google Analytics uses browser identifiers and cookies to measure activity. We do not send your photos, uploaded filenames, private photo-session identifiers, card details or raw error messages to Google Analytics. Confirmed purchase events include a transaction reference, amount and selected portrait names. Browser privacy controls or analytics blockers may prevent collection. Google may process analytics data outside Australia. See Google’s privacy policy.

Your choices and privacy questions

You can choose not to upload a photo. The studio removes session files through cleanup and storage retention as described above. For privacy questions, access or deletion requests, email admin@aastudio.app. You can also raise a privacy concern through the feedback form by choosing “Not happy” and “Privacy or photo handling”. The form is anonymous and does not support personal replies or identity verification.